Gorgias
AI customer support platform for ecommerce stores that automates order tracking, refunds, and ticket resolution.
Visit Gorgias official website →Overview
Gorgias is an AI-powered customer experience and helpdesk platform engineered specifically for ecommerce merchants and direct-to-consumer (DTC) brands running on Shopify, BigCommerce, and Magento. Unlike legacy ticketing platforms that charge per-seat licensing fees, Gorgias bills by ticket volume, allowing merchants to add unlimited customer service agents without penalty. Its native AI Agent integrates directly with store order databases, autonomously resolving over 60% of repetitive customer inquiries—including tracking lookups (WISMO), returns, refunds, order cancellations, and shipping address modifications—without human agent intervention. With multi-channel consolidation across email, live chat, SMS, Instagram, and WhatsApp, Gorgias turns customer support into a direct revenue driver.
Best for
Shopify, BigCommerce, and DTC online store merchants wanting an AI helpdesk that automates WISMO inquiries, refunds, and order edits
Key features
- Autonomous AI Agent for 24/7 order tracking & returns
- Deep native Shopify integration with in-ticket order actions
- Omnichannel inbox (Email, live chat, SMS, Instagram, WhatsApp)
- Automated refunds, cancellations & shipping address edits
- Shopping Assistant AI recommending products with discount codes
- Unlimited agent seats on all paid plans
Pricing
Ticket-based pricing: Starter $10/mo (50 tickets), Basic $60/mo (300 tickets), Pro $360/mo, Advanced $900/mo. AI Agent charges $0.90–$1.00 per automated interaction. 7-day trial.
Strengths
- Deepest native Shopify integration of any customer support helpdesk
- Billed by ticket volume rather than seat licenses (add staff freely)
- Autonomous AI resolves 60%+ of repetitive WISMO questions instantly
Considerations
- Dual-meter pricing: AI-resolved tickets bill on both helpdesk and AI usage
- Ticket overages cost roughly double the included base rate
Alternatives to consider
- Klaviyo
- Podium
Related guides and reviews
Prices and features come from the vendor's official pages where available and are shown with the date they were checked. Details we could not verify are left out or marked as such. Strengths, considerations and alternatives are BizPilotPro editorial content, not vendor statements.